Last updated: Oct 4, 2026
Essentials - Only What Your Skin Needs
This is an agreement between you ("You/User") and Essentials(hereinafter "Essentials"). These Terms of Use ("Terms") govern your access to and use of https://www.truelyessentials.com/ ("Website").
By accessing and/or using the Website, you agree to be bound by these Terms. We may update these Terms from time to time by posting the revised version on this page. Continued use of the Website after an update means You accept the revised Terms.
1. ELIGIBILITY
1.1. The Website is meant for persons who are competent to enter into a contract under the laws of Nepal.
1.2. Minors, i.e., persons below the age of 18, may use the Website only under the supervision of, or with prior permission from, a parent or legal guardian.
1.3. By using the Website, you confirm that you meet these eligibility requirements.
2. ACCOUNT REGISTRATION
2.1. To access certain features and place orders on the Website, you must create an account. You agree to:
2.1.1. Provide accurate, current and complete information when registering.
2.1.2. Keep your account information updated.
2.1.3. Keep your account credentials secure and confidential.
2.1.4. Tell us immediately if You suspect any unauthorized use of your account.
3. USER CONDUCT
3.1. You agree not to use the Website for any unlawful or prohibited purpose, including:
3.1.1. Violating any applicable law or regulation; and/or
3.1.2. Infringing the rights of others, including their intellectual property rights; and/or
3.1.3. Posting or sending false, misleading or fraudulent information, including fraudulent orders or misuse of discount codes; and/or
3.1.4. Disrupting or interfering with the operation of the Website, including by scraping data or attempting unauthorized access.
3.2. Products bought on the Website are for your personal use only and may not be resold without our written permission.
4. INTELLECTUAL PROPERTY
4.1. All intellectual property on the Website, including the logo, name, trademarks, artwork, images and content (collectively "Intellectual Property"), belongs to Essentials and its affiliates.
4.2. No part of the Website or its Intellectual Property may be copied, downloaded, reproduced, re-posted, distributed, altered or otherwise used, in whole or in part, without our prior written consent.
5. LINKS TO THIRD-PARTY SITES
5.1. Links on the Website to third-party websites are not under the control of Essentials. We are not responsible for the content of any linked site or for any loss You suffer from using it.
5.2. Links are provided for convenience only and do not mean We endorse or have verified the linked site. Accessing any third-party site is at your own risk.
6. POLICIES
The following policies are incorporated into these Terms of Use:
6.1. Shipping & Returns Policy
6.2. Privacy Policy
6.3. Cookie Policy
7. ELECTRONIC CONTRACT
This document is an electronic record and constitutes an electronic contract between the User and Essentials under the Electronic Transactions Act, 2063 (2006) of Nepal.
8. CONSENT TO ELECTRONIC FORM OF THE TERMS OF USE
8.1. By using the Website, You consent to these Terms being provided in electronic form, and agree that they may be relied on in legal proceedings to the same extent as printed documents.
8.2. If You do not agree to these Terms, You should not access or use the Website.
9. WAIVER, PRODUCT INFORMATION AND SAFE USE
9.1. A delay or failure by Essentials to exercise any right under these Terms is not a waiver of that right.
9.2. Skin responds differently from person to person, and results may vary. Product information and recommendations on the Website, or given by our team or through WhatsApp, are general guidance and not medical advice. We recommend that You read the ingredient list, do a patch test before first use, and consult a dermatologist or doctor before using any product if You have a skin condition, allergies, or are pregnant or nursing. Stop using a product if irritation occurs.
9.3. Sun protection: sunscreen reduces, but does not fully prevent, the effects of sun exposure. Use it as directed on the pack.
10. SURVIVAL
The provisions dealing with intellectual property, compliance with laws, links to third parties, limitation of liability, indemnification and dispute resolution continue to apply after termination or expiry of your relationship with Essentials.
11. LIMITATION OF LIABILITY
11.1. To the extent permitted by law, Essentials is not liable for any loss arising from the use of, or inability to use, the Website or any of its features, including any delay, failure or interruption of the Website, internet or system failures, changes to or discontinuation of features or offers, or events beyond our reasonable control such as natural disasters, strikes, civil disturbance, war or government action.
11.2. Our total liability for any claim relating to an order is limited to the amount You paid for that order.
11.3. Nothing in these Terms limits any right You have under applicable Nepali consumer protection law.
12. INDEMNIFICATION
You agree to indemnify Essentials against losses, claims and liabilities arising from your breach of these Terms or the policies in Clause 6, or from your misuse of the Website.
13. TERMINATION
13.1. Essentials may suspend or terminate your access to the Website, or to certain features, if You:
13.1.1. Engage in illegal activity or fraudulent transactions; and/or
13.1.2. Breach any provision of these Terms, including Clause 3; and/or
13.1.3. Gain or attempt to gain unauthorized access to the Website, its database or related services.
13.2. We may modify, limit or discontinue any feature of the Website. We will make reasonable efforts to inform You of any significant changes.
14. DISPUTE RESOLUTION
These Terms and any dispute relating to them or to your use of the Website are governed by the laws of Nepal and are subject to the jurisdiction of the appropriate courts in Kathmandu, Nepal.
15. CONTACT US
For any clarification about these Terms or the Website, write to support@truelyessentials.com or WhatsApp +977 9714629103. Sunday-Friday, 9:00 AM-6:00 PM (Nepal Time).